How Lumina works — the complete operational guide for funeral homes
This page covers everything your team needs to understand, validate and integrate Lumina into your services — from dashboard activation to tribute video delivery, white-label setup, pricing model, technical infrastructure and GDPR compliance.
The full process, step by step
Everything runs in the browser. No apps, no sign-ups, no administrative or technical complications. You offer the service. Lumina handles the rest.
Create the capsule
Log into your dashboard from any browser. Enter: name of the deceased, date of passing, optional photo, and the family’s email address. The capsule is immediately active. The family receives a private management link automatically. Nothing else required from your team at this point.
Share the link and QR poster
The family shares the private link via WhatsApp, email or social media. From your dashboard, download a print-ready QR poster and place it in the visitation room. Attendees scan it and contribute instantly — no app, no account, no friction.
Contributions from anywhere
Friends and loved ones leave text messages, voice notes, photos or videos from any device. No account creation required. The capsule stays open for up to 30 days, or until the family decides to close it. Unlimited contributions. No moderation needed from you.
Automatic tribute video
When the capsule closes, Lumina compiles all contributions into a high-definition tribute video automatically. The family downloads it, keeps it and shares it — with your funeral home’s logo. No rendering, no file handling on your side.
Your dashboard — everything in one place
Access your account from any browser. No installation, no learning curve. If your team can send an email, they can use Lumina.
Create memorials in seconds
Two clicks. Name, date of passing, family email. A new capsule is live and ready for the family in under a minute. No training, no setup, no prior configuration.
Download the QR poster
Each memorial automatically generates a print-ready QR code. Place it in the visitation room and participation starts immediately — no technical coordination needed on the day.
Buy credit packs
Choose a pack that fits your volume: 5, 10, 50, 100 or more capsules. No contracts, no minimums. Automatic billing, credits added to your account instantly after purchase.
Make it yours
Add your logo once. Every memorial, every QR poster and every tribute video automatically reflects your brand — not Lumina’s.
100% white label — your brand, invisibly powered by Lumina
Every memorial is automatically branded with your funeral home’s logo and name. To the family and everyone they share the tribute video with, this is your service. Lumina is invisible throughout the entire experience — the QR poster, the private space, the tribute video.
That’s it. No process changes, no file management, no additional tasks for your team. If you can offer flowers at a service, you can offer Lumina.
Digital memorial vs. physical guestbook
How to present it to the family — one sentence is enough
The right moment is during the arrangement meeting, not after. No lengthy explanation needed:
“Along with the service, we offer a private digital memorial where family and friends who can’t be at the visitation can leave messages, photos, and videos. At the end, the family receives a video with all those memories.”
Three responses — and how to handle each
"Yes, we'd like that"
“Perfect. I just need the primary contact’s email address. It’ll be active in under a minute.”
"How does it work?"
“It’s very simple: you receive a private link you can share by text or email. Anyone who wants to can leave a message from their phone — no sign-up needed. After a few days, Lumina automatically generates a video with all the memories.”
"No, thank you" or hesitation
Don’t push. Offer it once, naturally, without pressure. If the family declines, move on with the rest of the arrangement meeting.
Built on infrastructure you can trust
You don’t need to understand the technology to use Lumina. But if someone in your organization needs to sign off before going ahead, here’s what they need to know.
Platform & availability
Lumina runs on AWS (Amazon Web Services) and Supabase — two of the most robust cloud infrastructures available. High availability, automatic redundancy and fast video processing, even for memorials with high contribution volumes.
Scalability
Built to handle from 10 to over 3,000 contributions per memorial. Suitable for public figures or high-attendance services, with no changes to your workflow.
Access & compatibility
Everything runs in the browser. Compatible with any mobile device, tablet or computer. No installs, no apps, no IT dependencies.
Privacy guaranteed by design
Each memorial is a private space — no ads, no public access — created exclusively for the family and their loved ones. All data, images, videos and messages are stored securely in compliance with applicable regulations.
No commercial use of data
Data is never used for commercial purposes or shared with third parties under any circumstances.
No registration required
Participants are not required to create an account or provide unnecessary personal information to contribute.
Private access only
The capsule is accessible only via a private, unique link. No public indexing, no search engine access.
Automatic deletion
All content is automatically and securely deleted from Lumina’s servers 30 days after the capsule closes. No residual data. GDPR compliant.
Pricing model — simple, flexible, transparent
No subscriptions, no licenses, no hidden fees. You only pay for what you activate.
Flat fee per capsule
One fixed price per memorial. No monthly commitment, no minimum usage. Pay only when you use it.
Volume discount packs
Bundles of 5, 10, 50, 100 or more capsules. Better pricing as volume grows. Ideal for independent homes, groups and insurance partners.
Instant top-up
Purchase directly from your dashboard. Credits added immediately. Automatic billing, no admin overhead.
Low balance alerts
You’ll receive a notification before running out of capsules so your operations are never interrupted.
The low acquisition cost lets you resell the service with a margin exceeding 300%, depending on your country and your positioning in the local market.
Ready to start? Your first 3 memorials are free.
No credit card. No commitment. No setup. Activate your account and start offering Lumina under your brand today.
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